Frequently Asked Questions
Everything you need to know about shopping with Payless Medical.
What is your return policy for medical apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain compression garments and underlayers are final sale.
How long does shipping take?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your medical uniforms or supplies more urgently.
Do you offer bulk discounts for clinics or hospitals?
Yes, we offer tiered pricing for bulk orders of scrubs, lab coats, and medical accessories. Please contact our corporate sales team for a custom quote.
How do I know which size to order?
Each product page features a detailed size guide. Since medical fashion brands can fit differently, we recommend measuring your chest, waist, and hips to ensure the best fit.
Can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.